Terms & Conditions

Effective date: 30th December 2025

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1. About​

These Terms & Conditions apply to all services provided by The Virtual Desk Co. (“I”, “me”, “my”) to clients (“you”, “your”). By engaging my services, you agree to these terms.

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2. Services​

Services are provided on either:

• a retainer basis, or

• an ad-hoc basis,

as agreed in writing prior to work commencing.

All work is administrative and support-based only. I do not provide legal, financial, or professional advice.

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3. Retainer Services​

• Retainer packages are billed monthly in advance.

• A minimum three-month commitment applies unless otherwise agreed.

• Retainer hours do not roll over.

• Time is reserved monthly to ensure availability and focus.

• Any additional hours outside the agreed retainer may be offered at the ad-hoc rate, subject to availability and prior agreement.

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4. Ad-Hoc Services​

• Ad-hoc support is billed at the agreed hourly rate.

• Work is subject to availability alongside existing retainer commitments.

• Invoices must be paid before work begins unless otherwise agreed.

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5. Onboarding & Learning Period​

A short settling-in period is included at the start of all new working relationships to allow systems, preferences, and ways of working to be established.

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6. Communication​

Communication will take place via agreed channels and during agreed working hours. I aim to work calmly, consistently, and with clear boundaries.

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7. Confidentiality​

All client information is treated as strictly confidential. I will not share, disclose, or use your information for any purpose other than providing agreed services.

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8. Data & Access

You are responsible for providing secure access to systems and tools required to complete tasks. Access details should be shared securely and updated as needed.

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9. Termination

Either party may terminate services with written notice, subject to any agreed minimum term or notice period. No refunds are provided for unused retainer time.

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10. Limitation of Liability

While every effort is made to deliver work accurately and reliably, I cannot be held liable for indirect loss, business interruption, or issues arising from incomplete or incorrect information provided.

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11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.